Gold tips and tricks about laptop repair…

Q?: My laptop restart in a loop

A: For some reason, your system cannot load a file and fails to start correctly. It may be a corrupted or missing system file, or a problem with your hard drive. Our advice is to insist trying to start, and if after a few attempts the problem persists, bring your laptop in or book  an appointment with us.

Q?: My computer starts for a few seconds and shuts down.

A: Motherboard problem. Very likely to be a power chip fault. No possible onsite repair and nothing you can do yourself. Please make an appointment for collection or bring your laptop in.

Q?: My computer is dead, no power.

A: Check the connection to the power outlet, check fuse or try another outlet. make sure the power comes to the computer. If you can, try another charger. if still no results, remove the battery and try again with no battery inserted in the laptop. if still dead, then it is… It’s a motherboard problem. No possible onsite repair and nothing more you can do yourself. Please make an appointment for collection or bring your laptop in.

Q?: My computer is locked, with a Police Warning and a fine to pay. What should I do?

A: Well done, you’ve just been infected by a Trojan/Ransomware. Do not pay anything, as it is not going to solve the problem, and will give hackers access to your bank account. The more you are going to fiddle with it, the deeper the thing is going to go. Please call us to make an appointment and attempt to remove it at your place, while you wait, or bring your laptop in.

Q:? My laptop keeps freezing and shutting down after 20/30mn.

A: It is overheating. Your laptop needs to “breathe” to work properly. Make sure that the fan grids at the back and under are not obstructed by anything. Are you using it in bed or on your lap? if your laptop keeps freezing and shutting down when properly placed on a flat surface, check if the rubbers are not missing underneath, leading to an overheating situation. If none of the above applies, please call us and make an appointment for an inside cleaning and possibly a replacement of cooling paste.

Q:? I can see patches of color on my screen.

A: Your screen is cracked and need to be replaced. We can do the repair within less than 24 hours. Please give us a call to make an apointment or bring your laptop in.

Q:? My screen picture is fuzzy.

A:? Display chip problem. No possible onsite repair and nothing you can do yourself. Please make an appointment for collection or bring your laptop in.

Q:? My screen is dim

A: Backlight Problem. No possible onsite repair and nothing you can do yourself. Please make an appointment for collection or bring your laptop in.

Q?: I can see dots all over my screen and/or my resolution has changed.

A: Your graphic card/display chip is faulty and need to be replaced. No possible onsite repair and nothing you can do yourself. Please make an appointment for collection or bring your laptop in.

Q?: When I open or move my laptop’s lid, the screen flickers or turns on and off intermittently.

A: This is a connection problem, damaged cable or poor connection/ connector at one end. The laptop has to be opened to investigate the problem. No convenient onsite repair and nothing you can or should do yourself. Please make an appointment for collection or bring your laptop in.

Q?: My laptop is all started and I can hear the windows starting sound, but no picture on screen.

A: On older laptop, it could be an inverter issue. on modern laptops it is more likely to be the screen itself, its cable/connectors, or the display chip. No possible onsite repair and nothing you can do yourself. Please make an appointment for collection or bring your laptop in.

Q: My laptop starts, I can see the mains light on the case, but the Hdd light doesn’t blink, the screen stays black, I can’t see the (Dell-HP-Toshiba-Sony…) logo I use to see, Windows doesn’t come up, the computer doesn’t boot, nothing happens.

A: At best, It’s a memory problem. Try to remove one Ram stick from the computer (you have to open the back with a tiny Philips screwdriver). If the problem is gone, it means a bad ram stick or a faulty memory controler. Don’t hesitate to swap in every possible way to see which of the Ram stick or the controler is faulty. A memory controler problem is not fixable. To recover the original amount of Ram you have to increase the amount of ram on the remaining working slot. If in a doubt, please call us to make an appointment or bring your laptop in.

Q: My laptop displays: “System couldn’t be found.”

A: Major hard drive issue. You can check that your hard drive is still correctly plugged to the motherboard by opening the HD door at the back of the laptop.(You will need a small Philips screwdriver). If everything looks normal then a few options remain available. Please give us a call to discuss them together.

Q?: I spilled some liquid on my keyboard.

A: We advise the short, safe, efficient following:
1-Remove the battery.
2-Put the laptop, open, upside down on a flat surface.
3-Do not attempt to restart it.

There is nothing more you can or should  do yourself . Please make an appointment for collection or bring your laptop in.

Q?: My laptop is not charging or intermittently, my screen brightness is varying intermittently.

A: Power issue. Make sure that your that your power jack is firmly inserted into the laptop and that the socket itself is not moving when you move the cable. If it moves, it means that the power socket is not attached correctly to the motherboard anymore. It needs to be resoldered or replaced. You should make an appointment for collection or bring your laptop in, along with your power supply and all cables. This is a simple repair yet you should not try to do it yourself, as it invoves removing the whole back cover. You could do more damage such as frying the MB tracks.

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